This policy applies to various scenarios, including:
1. Tickets purchased online at pacificcrestbuslines.net
2. Tickets purchased at ticket counters
3. Tickets changed for a scheduled date & time
4. Tickets purchased through other 3rd party sites (such as Wanderu, Busbud, GoToBus, and other ticket selling outlets)
5. Expired tickets and tickets already redeemed for travel
6. Duplicate orders
7. Commuter tickets/ticket booklets
If you have any concerns about the service you received and wish to request a refund, please get in touch with us through our online contact page or via phone. Our dedicated Customer Care Team will thoroughly review and investigate your claim, and subsequently, they will reach out to you with a resolution.
Kindly be aware that if you choose to conclude your trip by exiting at a different service location other than the one specified on the ticket, the ticket will be considered redeemed for travel and will not be eligible for a refund.
Please be informed that we are unable to provide refunds, reprints, or replacements for any misplaced, stolen, or illegible tickets.
For any urgent ticketing-related matters, we recommend contacting us promptly through our online platform here.